PRIVACY POLICY FOR MASTERYHIVE
This Privacy Policy (the "Policy") sets out the basis on which MasteryHive Inc. ("MasteryHive", the "Company", "we", "our" or "us") collects, uses, and discloses Personal Data (as defined below) from users of this website. This Policy is governed by the applicable data protection laws of the Federal Republic of Nigeria, the United Kingdom, the United States of America, amongst others, without prejudice to any mandatory provisions of data protection laws in other jurisdictions where users may be located.
Where required, we provide jurisdiction-specific disclosures to comply with the data protection laws applicable in certain countries or regions, including but not limited to the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, the Nigeria Data Protection Act (NDPA), the Nigeria Data Protection regulations 2019 (collectively referred to as the "Data Protection Laws").
This Policy applies to users (individually referred to as “You”) of our Website and other online services to which this Policy is posted (collectively, our “Services”). This Policy does not cover any information that we may receive about you through sources other than the use of our website. The Website may link out to other websites, but this Policy does not and will not apply to any of those linked websites. We are committed to the protection of your privacy while you use our website.
This Policy is part of our Terms of Use. By accessing or using our Services, you agree to this Policy and our Terms of Use. The provisions contained in this Policy supersede all previous notices and statements regarding our privacy practices with respect to our Services. If you do not agree to every provision of this Policy and our Terms of Use, you may not access or use our Services.
By continuing to use our Services, you acknowledge that you have had the chance to review and consider this Policy, and you acknowledge that you agree to it. This means that you also consent to the use of your information and the method of disclosure as described in this Policy. If you do not understand the Policy or do not agree to it, then you agree to immediately cease your use of
the Website.
Interpretation and Definitions
Definitions
For the purposes of this Policy:
“Account” means a unique account created for you to access our Service or parts of our Service.
“Company” (referred to as either the “Company”, “we”, “us” or “our” in this Agreement.
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with us, including our subsidiaries, joint ventures, and other related entities.
“Country” means where the User is residing or located at the time of using the Website.
“Commission” means the Nigeria Data Protection Commission.
“Device” means any device that can access the Website, such as a computer, a cellphone, or a digital tablet.
“MasteryHive” means MasteryHive Inc., MasteryHive UK Ltd, MasteryHive FZE, and any other affiliate, subsidiary, or related entity now existing or subsequently established under the MasteryHive brand for the purposes of providing its services, operating its platforms, or supporting its business operations.
“Personal Data” is any information that relates to an identified or identifiable individual and as defined under the Data Protection Laws.
“Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
“Usage Data” means data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
“User” means any natural person or representative of a legal entity who accesses, uses, or interacts with MateryHive’s website, applications, platforms, products, or services.
“Website” refers to Mastery Hive’s website accessible from https://www.masteryhive.ai/
“You” means the individual accessing or using our Website, or the company, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.
The above definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Information Collection and Use
Types of Data Collected
Depending on how you use our website, you will be subject to different types of Personal Data collected and different means of collection:
Registered users: You, as a user of the Website, may be asked to register in order to use the Website or to have access to the services available. During the process of your registration, we will collect some of the following Personal Data from you through your voluntary disclosure: Name, Email address, phone number, user ID and authentication credentials (e.g., usernames, passwords).
By undergoing the registration process, you consent to us collecting your Personal Data, including the Personal Data described in this clause, as well as storing, using, or disclosing your Personal Data in accordance with this Policy.
Unregistered users: If you are a passive user of the Website and do not register for any purchases or other services, you may still be subject to certain passive data collection ("Passive Data Collection"). Such Passive Data Collection may include cookies, as provided in our Cookies Policy, IP address information, location information, and certain browser data, such as history and/or session information.
All users: The Passive Data Collection that applies to Unregistered users shall also apply to all other users and/or visitors of our website.
Related Entities: We may share your Personal Data, including Personal Data that identifies you personally, with Affiliates, organisations and teams. However, we only share your Personal Data with a trusted Affiliate if that entity agrees to our privacy standards as set out in this Policy and to treat your Personal Data in the same manner that we do.
Email and Communication Marketing: You may be asked to provide certain Personal Data, such as your name and email address, for the purpose of receiving email marketing communications. This information will only be obtained through your voluntary disclosure, and you will be asked to affirmatively opt in to email marketing communications.
User Experience: From time to time, we may request information from you to assist us in improving our website and Services we provide, such as demographic information or your particular preferences.
Usage and Device Information: Usage Data is collected automatically when using the Website. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, cookies, device identifiers, approximate geolocation and other diagnostic data
By abiding by this Policy, we gather, store and handle data fairly, transparently and with respect for individual rights.
How We Handle Your Personal Data
The Personal Data you provide to us is:
processed fairly, lawfully, and in a transparent manner;
collected for a specific purpose and is not processed in a way that is incompatible with the purpose for which MasteryHive collects it;
adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed;
kept accurate, secure, and, where necessary, kept up to date
kept no longer than is necessary for the purposes for which the Personal Information is processed;
processed in accordance with the Data Protection Laws;
Please note that MasteryHive or any of its Affiliates shall not sell your Personal Data, and we also will not permit the selling of customer data by any company that provides a service to us as our Service Providers are bound by confidentiality agreements and are obligated to process data in accordance with the Data Protection Laws.
Purposes of Processing of Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Website, including monitoring the usage of our Website.
For the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Website.
To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To create and manage user accounts on the platform.
To provide you with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
To attend to and manage your requests to us.
We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our Service, products, services, marketing and your experience.
We may use cloud storage solutions within or outside Nigeria to store your Personal Data. We chose our cloud storage service provider with the aim of ensuring efficiency and improved performance through up-to-date technology.
Where we have a legal or regulatory obligation to use such Personal Data, for example, when our data protection regulator, the Commission, requires us to maintain certain records of our dealings with you.
To comply with local or foreign laws, regulations, voluntary codes, directives, judgments, court orders, and agreements between Matta and any authority, regulator, or enforcement agency; policies (including the Matta's policies), good practice, government sanctions or embargoes, reporting requirements under the Money Laundering (Prohibition and Prevention) Act 2022 and any other applicable law; demands or requests of any authority, regulator, tribunal, enforcement agencies including but not limited to the Nigerian Financial Intelligence Unit (“NFIU”) and the Economic and Financial Crimes Commission (“EFCC”), or exchange bodies;
Where we need to use your Personal Data to establish, exercise or defend our legal rights, for example when we are faced with any legal claims or where we want to pursue any legal claims ourselves;
Where we need to use your Personal Data for reasons of substantial public interest, such as investigating fraudulent claims and carrying out fraud, credit and anti-money laundering checks, identification checks;
Where we need to communicate with you to resolve complaints or other issues;
Where we have an appropriate legitimate business need to use your Personal Data, such as maintaining our business records and developing and improving our products and services, all whilst ensuring that such business need does not interfere with your rights and freedoms and does not cause you any harm.
Circumstances Where We May Share Your Personal Data
We may share your personal information in the following situations:
We may share your personal information with Service Providers to monitor and analyze the use of our website, to contact you.
We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
We may share Your information with Our affiliates, in which case We will mandate those affiliates to honor this Policy.
We may share Your information with Our business partners to offer You certain products, services or promotions.
When You share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
We may disclose Your personal information for any other purpose with Your consent.
Methods of Collection of Personal Data
We collect Personal Information:
directly from you;
via enquiry, registration, claim forms, feedback forms and forums;
when you subscribe for any of our products or services;
when you fill out a survey, or leave a comment on our Website;
through quotes and application forms;
via cookies. You can find out more about this in our cookies policy;
via live chat, chatbot and profilers
through web analytics tags
through contractors, consultants, business partners for the offering of our products and services via their platforms and channels
third parties such as companies who provide consumer classification for marketing purposes e.g. market segmentation data.
Personal data collected is stored solely based on regulations governing each data retention period.
Data Transfer
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to another jurisdiction where the data protection laws may differ from those in Your jurisdiction.
Please note that Your consent to this Policy followed by Your submission of such information represents Your agreement to that transfer. However, the Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. Such steps may include placing the party we are transferring information to under contractual obligations to protect it to adequate standards.
Where we make a transfer of your Personal Data outside the Country, in all cases where Personal Data is transferred to a country which is deemed not to have the same standards of protection for personal data as the Country, MasteryHive will ensure appropriate safeguards have been implemented to ensure that your Personal Data is protected where standards are not the same or similar to those standards of the Country. We transfer Personal Data under contractual obligations to protect it up to the minimum adequate security standards. Occasionally, there may also be some circumstances where We are required to transfer your Personal Data outside of the Country and We shall rely on processing it for being necessary for the performance of your contract.
Third Parties
We may share your Personal Data with trusted third parties like Service Providers from time to time or all the time to help us with our website, and to help serve you. We may use Service Providers to assist with information storage (such as cloud storage), send transactional and notification emails.
We may provide some of your Personal Data to Service Providers to help us track usage data, such as referral websites, dates and times of page requests, etc. We use this information to understand patterns of usage of, and to improve, the website.
We may use Service Providers to enable real-time communication tools like chatbots, support widgets or collaborative features.
We only share your Personal Data with a Service Provider if that provider agrees to our privacy standards as set out in this Privacy Policy.
Your Personal Data will not be sold or otherwise transferred to other third parties without your approval. Notwithstanding the other provisions of this Policy, we may provide your Personal Data with a third party or to third parties to protect the rights, property or safety of us, our customers or third parties, or as otherwise required by law.
We will not knowingly share your Personal Data with any third parties other than in accordance with this Policy.
If your Personal Data might be provided to a third party in a manner that is other than as explained in this Policy, you will be notified. You will also request that we not share that information.
In general, you may request that we do not share your Personal Data with third parties. Please contact us via email if so. Please be advised that you may lose access to certain services that we rely on third-party providers for.
Privacy of Children
The services that we render through our Website do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
Disclosure of Your Personal Data
Although our policy is to maintain the privacy of your Personal Data as described herein, we may disclose your Personal Data if we believe that it is reasonable to do so in certain cases, in our sole and exclusive discretion. Such cases may include, but are not limited to:
To satisfy any local, state, or Federal laws or regulations
To respond to requests, such discovery, criminal, civil, or administrative process, subpoenas, court orders, or writs from law enforcement or other governmental or legal bodies
To bring legal action against a user who has violated the law or violated the terms of use of our website
As may be necessary for the operation of our website
To generally cooperate with any lawful investigation about our users
If we suspect any fraudulent activity on our website or if we have noticed any activity which may violate our terms or other applicable rules
Please note that we will not share any of your Data other than for the purposes described in this Policy. If we share anything outside what is provided in this Policy, it will be kept strictly confidential and will only be used for the reasons that we have described.
Retention of Your Personal Data
The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. For users who register on our Website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Website, or we are legally obligated to retain this data for longer periods.
Your Rights Regarding Your Data
You can ask us to do various things with your Personal Data. For example, at any time, you can ask Us for a copy of your Personal Data, ask us to correct mistakes, change the way we use your information, or even delete it. We will either do what you have asked or explain why we cannot - usually because of a legal or regulatory issue.
You have the following rights in relation to our use of your Personal Data as guaranteed under the Data Protection Laws.
The right to access your Personal Data
You are entitled to a copy of the Personal Data we hold about you and certain details of how we use it. Your Personal Data will usually be provided to you in writing unless otherwise requested. We may charge you a reasonable fee to cover the cost.
The right to rectification
We take reasonable steps to ensure that the Personal Data we hold about you is accurate and complete. However, if you do not believe this is the case, please contact us by using the details below, and you can ask us to update or amend it.
The right to object
You have the right to object to the processing of Personal Data relating to you. In such an instance, we shall discontinue the processing of your Personal Data. However, we may choose to continue processing Personal Data for public interest or other legitimate grounds, which overrides your rights, interests, and freedom.
The right to erasure
In certain circumstances, you have the right to ask us to erase your Personal Data, for example, where the Personal Data we collected is no longer necessary for the original purpose or where you withdraw your consent. However, this will need to be balanced against other factors, for example, according to the type of Personal Data we hold about you and why we have collected it, there may be some legal and regulatory obligations that preclude us from complying with your request.
Right to restriction of processing
In certain circumstances, you are entitled to ask us to stop using your Personal Data, for example, where you think that the Personal Data we hold about you may be inaccurate or where you think that we no longer need to process your Personal Data.
Right to data portability
In certain circumstances, you have the right to ask that we transfer any Personal Data that you have provided to us to another third party of your choice. Once transferred, the other party will be responsible for your Personal Data.
The right to withdraw consent
For certain uses of your Personal Data, we will ask for your consent. Where we do this, you have the right to withdraw your consent to further use of your Personal Data. Please note that in some cases, we may not be able to process your Services request if you withdraw your consent.
The right to lodge a complaint with the Commission
Where you are aggrieved by any of our decisions, actions, or inactions, you reserve the right to lodge a complaint with the Commission in accordance with the regulations/mechanisms specified by the Commission from time to time.
Modification and Access to Personal Data
To the extent required by Data Protection Laws, you may be able to request that we inform you about the Personal Data we maintain about you and, where appropriate, withdraw your consent for certain data processing activity and/or request that we update, correct, delete, and/or stop processing your Personal Data. We will respond to your access requests within a reasonable time and make all required updates and changes within the time specified by the Data Protection Laws.
When permitted by the Data Protection Laws, we may charge an appropriate fee to cover the costs of responding to the request. Where the timeline specified in the Data Protection Laws cannot be met, we will communicate the same to you and take steps to notify you where we require an extension
Data Security
By continuing to use our website in any manner, you manifest your continuing assent to this Policy. Your further acknowledge, agree, and accept that no transmission of information or data via the internet is always completely secure, no matter what steps are taken. You acknowledge, agree, and accept that we do not guarantee the security of any information that you provide to us, and that you transmit such information at your own risk.
Opting Out of Transmittals from Us:
From time to time, we may send you information or marketing such as announcements or other information. If you wish to opt out of such communications, you may contact the following email: hello@masteryhive.ai You may also click the opt-out link which will be provided at the bottom of any and all such communications.
Please be advised that even though you may opt out of such communications, you may still receive information from us that is specifically about your use of our website or about your account with us.
By providing any Personal Data to us, or by using our Website in any manner, you have created a commercial relationship with us. As such, you agree that any email sent from us or third-party affiliates, even unsolicited email, shall specifically not be considered SPAM, as that term is legally defined.
Protection of Personal Data
We take reasonable measures to protect Personal Data from unauthorized access, disclosure, alteration, or destruction. We have put in place strict measures and technologies to prevent fraud and intrusion.
Our employees are trained in data protection and security to respect and preserve the confidentiality, integrity, and availability of information held by us.
Breach/ Privacy Violation
In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal information which is likely to result in a risk to the rights and freedom of the Data Subjects (as defined under the Data Protection Laws), Matta shall within 72 (seventy-two) hours of knowing about such breach, report the details of the breach including describing the nature of the personal data breach, the categories and approximate numbers of data subjects and personal data records concerned to the Commission.
Furthermore, MasteryHive shall within 7 (seven) days of knowing the occurrence of such breach, take steps to inform the Data Subject of the breach incident, the risk to the rights and freedoms of the Data Subject resulting from such breach and any course of action to remedy said breach.
Changes to this Policy
We reserve the right to modify, revise, or otherwise amend this Policy at any time and in any manner. We will notify you of any changes by posting the new Policy on this Website. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective.
You are advised to review this Policy periodically for any changes. Please note that changes to this Policy are effective when they are posted on this Website.
Our Contact Information
If you have any questions about this Privacy Policy or the way we collect information from you, or if you would like to launch a complaint about anything related to this Privacy Policy, you may contact us at the following email address: hello@masteryhive.ai.